AVA’s Quality & Service Charter
As a leading company in the coffee industry, we view the combination of quality products and professional support we provide, both as the foundation for long-term relationships with our customers, and as a tool that allows us to give you the perfect service experience. These are based on our decades-long service principles:
Giving a professional and thoughtful response to any matter, at any time
Respecting legal and ethical frameworks and acting with integrity, honesty and reliability
Treating each customer with the utmost courtesy and respect
Safeguarding the privacy of our customers and our communications with them
Listening to our customers with a genuine willingness to help
Handling each task with the attention and resources it deserves
Coffee is, first and foremost, a sheer pleasure. To ensure you get the most from our knowledge, experience and products for your restaurant or cafe, we accompany you personally throughout every step of the coffee chain:
Here at AVA Coffee, we invest considerable resources to engage with our customers, anywhere, anytime, through three levels of service:
Your AVA account manager accompanies you personally, serves as your address for service and quality assurance, and is responsible for training your restaurant or café staff.
Personal Customer Service Representative
Have a question? Need to resolve a problem or malfunction? Your personal representative at AVA’s customer service call center offers a prompt and courteous response to a variety of topics: scheduling delivery of coffee blends, supply of coffee machines, technical support for coffee machines and more.
National Support Syetem
Our skilled technicians live and breathe coffee, and are ready to provide efficient service 24 hours a day, 7 days a week throughout the country in order to ensure your coffee blends arrive on the dates agreed with you in advance.
Want to know more about our coffee blends?
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Want to participate in a coffee training workshop? Want to join our team?